Some accounts are reporting difficulties with ftp.
Problem 1. – login successfully but ftp hangs when retrieving list of files from the server.
Solution: This problem was related to running passive mode through a firewall. It should be fixed. However if you do experience it, we recommend you find the passive (PASV) setting in your ftp software and toggle it to the opposite of what you had them.
Problem 2. – problem with the host directory not being found. Solution: Since early May the ftp server has been set to only show files in your home folder. Though your webpages are located at /home/<your account>/html/, you only need to specify /html/ as your remote folder.